Privacy Policy

Our Commitment to Your Privacy

At FairWay Hollister Tree Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

Information We Collect

When you request our services, we may collect the following information:

• Your name, phone number, and email address
• Your property address and location details
• Information about the services you need
• Payment information when you use our services
• Photos of trees or property areas that need service
• Communication history with our team

How We Use Your Information

We use the information we collect to:

• Provide you with accurate estimates and quotes
• Schedule and perform tree care services
• Communicate with you about your service appointments
• Process payments and maintain billing records
• Send you service reminders or follow-up information
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us run our business, like payment processors
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your explicit consent

Website and Online Forms

When you visit our website or fill out our online quote request form, we may collect:

• Your IP address and browser information
• Pages you visit on our website
• How you found our website
• Information you voluntarily provide through forms

We use this information to improve our website, understand how people use our site, and provide better service.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Service records and billing information are typically retained for several years for business and tax purposes.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications
• Object to certain uses of your information

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

FairWay Hollister Tree Services
201 San Benito St Suite 4, Hollister, CA 95023
Phone: (831) 731-3007
Email: hello@hollistertreeservices.com